Hours in a Waiting Room, Then Told to Come Back | Bilal Naved, Clearstep

The patient journey breaks long before anyone sees a clinician. Book Ian for your event → iankhan.com | booking@iankhan.com SUMMARY Bilal Naved co-founded Clearstep to fix triage and navigation at the front door of care. He describes the experience patients actually get, and where digital triage changes the sequence rather than just the interface. KEY FINDINGS • Hours spent waiting only to be told tests are needed • Where the patient journey breaks before clinical contact • Digital triage changing the sequence of care, not just the interface • Routing patients to the right level of care first time • What health systems misread about front-door demand • Why navigation is an access problem, not a UX problem GUEST Bilal Naved, Co-Founder, Clearstep FULL TRANSCRIPT iankhan.com/futurist/bilal-naved-clearstep-triage Recorded at HLTH 2025 for The Futurist. ──────────────────── ABOUT IAN KHAN — HEALTHCARE AI KEYNOTE SPEAKER Most AI keynotes end with a better understanding. Mine end with a measured readiness score and a ninety-day plan. Your leadership team is assessed before the event, the room sees its own collective result live, and every attendee leaves with a ninety-day plan they helped build. Every year I interview more than 500 senior leaders on camera: scientists, operators, founders, regulators and investors. Those interviews become The Futurist and the annual State of Industry benchmarks. I don't deliver forecasts. I deliver evidence. Ranked a Top 25 Futurist worldwide, Glob