Applying 'Never Events' Thinking to Clinical AI | Dr Erin Palm, Infinitus

Hospitals have events that should never happen. Dr Erin Palm holds clinical AI to the same standard. Book Ian for your event → iankhan.com | booking@iankhan.com SUMMARY Dr Erin Palm is Chief Medical Officer at Infinitus Systems, having trained in trauma at LA County Hospital. She describes the friction points Infinitus solves, a governance goal of zero failures on clinical safety evaluations, and how AI agent conversations become increasingly clinical over a five-year horizon. KEY FINDINGS • Never events as a category of things that should not happen in hospitals • Applying that standard to clinical AI governance • A stated goal of zero failures on clinical safety evaluations • Training in trauma at LA County Hospital before moving to AI • Friction points around patients reaching the right person • Determining whether a patient suits a particular physician • Agent conversations becoming increasingly clinical over five years • Sovereign regional AI models producing context-specific responses NOTABLE QUOTES "We have the goal of zero failures on our clinical safety evaluations." — Dr Erin Palm GUEST Dr. Erin Palm, Chief Medical Officer, Infinitus Systems FULL TRANSCRIPT iankhan.com/futurist/erin-palm-infinitus-clinical-ai-safety Recorded at ViVE 2026 for The Futurist. ──────────────────── ABOUT IAN KHAN — HEALTHCARE AI KEYNOTE SPEAKER Most AI keynotes end with a better understanding. Mine end with a measured readiness score and a ninety-day plan. Your leadership team is assessed