Failed AI Projects Destroy the Confidence You Need | Dr Anil Jain, Innovaccer

No money, no mission. Dr Anil Jain on operational excellence, and a prediction about honesty that should unsettle clinicians. Book Ian for your event → iankhan.com | booking@iankhan.com SUMMARY Dr Anil Jain is Chief Innovation Officer at Innovaccer. He argues investment has to target operational excellence and better margins, predicts patients will be more honest with AI than with their own physicians, and warns that a chief AI officer appointed for the sake of AI is a signal the organisation is heading the wrong way. KEY FINDINGS • No money, no mission: margin as the precondition for everything else • Investment directed at operational excellence first • Gathering data from every corner of the organisation • Patients likely to be more honest with AI than with their physicians • AI potentially more empathetic and less judgemental than clinicians • A chief AI officer working across departments toward consensus • Appointing one for the sake of AI as a warning sign • Failed AI projects destroying the confidence the sector needs NOTABLE QUOTES "Patients are more likely to be honest with their AI bots than they are with their personal physicians." — Dr Anil Jain GUEST Dr. Anil Jain, Chief Innovation Officer, Innovaccer FULL TRANSCRIPT iankhan.com/futurist/anil-jain-innovaccer-ai-strategy Recorded at ViVE 2026 for The Futurist. ──────────────────── ABOUT IAN KHAN — HEALTHCARE AI KEYNOTE SPEAKER Most AI keynotes end with a better understanding. Mine end with a measured readiness sco