95% of Claims Auto-Adjudicated, and We Only Argue About 5% | Chris Michalak, Personify Health

The industry needs consolidation. Personify Health's executive chairman on where the productivity gain actually comes from. Book Ian for your event → iankhan.com | booking@iankhan.com SUMMARY Chris Michalak is Executive Chairman at Personify Health. He argues the industry carries too much complexity and too many barriers to be efficient for employers, and describes the endpoint he is working toward: AI-enabled claims adjudication where 95% process automatically and only 5% require discussion. KEY FINDINGS • Great complexity and multiple barriers blocking system efficiency • A belief that the industry genuinely needs consolidation • Employers as the group bearing that inefficiency • AI-enabled claims adjudication as the target • 95% of claims auto-adjudicated and correctly so • Discussion required on only the remaining 5% • Productivity gains that make healthcare more efficient at a macro level NOTABLE QUOTES "95% of all claims will just be auto adjudicated, and we'll only have discussions about 5%." — Chris Michalak GUEST Chris Michalak, Executive Chairman, Personify Health FULL TRANSCRIPT iankhan.com/futurist/chris-michalak-personify-health-claims Recorded at HLTH 2025 for The Futurist. ──────────────────── ABOUT IAN KHAN — HEALTHCARE AI KEYNOTE SPEAKER Most AI keynotes end with a better understanding. Mine end with a measured readiness score and a ninety-day plan. Your leadership team is assessed before the event, the room sees its own collective result live, and every atte