27 Million People Use It to Triage Their Symptoms | Piotr Orzechowski, Infermedica

It started as a game of 20 Questions in 2012. It is now a Class 2B medical device in the EU. Book Ian for your event → iankhan.com | booking@iankhan.com SUMMARY Piotr Orzechowski founded Infermedica in 2012 after playing an online version of 20 Questions with a doctor friend, and turning the idea into a symptom checker. The B2C app became an enterprise medical device now used by more than 27 million people to triage symptoms, through call centres where nurses use it and through self-triage tools. KEY FINDINGS • Founded in 2012 from the idea behind the game 20 Questions • More than 27 million people using the tool to triage symptoms • 26 million reaching it through call centres where nurses use it • A Class 2B medical device in the European Union • Also registered with the MHRA in the UK and in Switzerland • In conversation with 10 to 15 ministries of health across Europe • How a consumer app became enterprise clinical infrastructure NOTABLE QUOTES "More than 27 million people to date use the tool to triage their symptoms." — Piotr Orzechowski GUEST Piotr Orzechowski, Founder & CEO, Infermedica FULL TRANSCRIPT iankhan.com/futurist/piotr-orzechowski-infermedica-triage-scale Recorded at HLTH Europe 2026, Amsterdam for The Futurist. ──────────────────── ABOUT IAN KHAN — HEALTHCARE AI KEYNOTE SPEAKER Most AI keynotes end with a better understanding. Mine end with a measured readiness score and a ninety-day plan. Your leadership team is assessed before the event, the room sees its