Over 70% of Healthcare Appointments Are Still Booked by Phone | Jon Wang, Assort Health

Healthcare is one of the last places where most scheduling still runs through a human on a telephone. Jon Wang on what voice AI actually has to survive to work. Book Ian for your event → iankhan.com | booking@iankhan.com SUMMARY Jon Wang co-founded Assort Health to handle the part of healthcare nobody wants to own: the phone. He explains why voice AI in healthcare is an iceberg problem, where the economics are forcing the issue, and which three roles actually make the buying decision. KEY POINTS • Over 70% of any healthcare appointment is still scheduled by a human on the phone • Call centre roles carry a 40–50% annual turnover rate • Why simple out-of-the-box voice AI breaks: patients can say literally anything • Reimbursements falling against inflation while costs rise, squeezing margins • AI as a way to optimise the care model, not just answer calls • Physician assistants could see more patient types given the clinician shortage • The buying trifecta: COO, CIO and patient access leadership "Managing a group of folks that are leaving 50% year over year is a very, very hard task." — Jon Wang GUEST Jon Wang, Co-Founder & Co-CEO, Assort Health Recorded at ViVE 2026 for The Futurist. ──────────────────── ABOUT IAN KHAN — HEALTHCARE AI KEYNOTE SPEAKER Most AI keynotes end with a better understanding. Mine end with a measured readiness score and a ninety-day plan. Your leadership team is assessed before the event, the room sees its own result live, and everyone leaves with a plan