Taking Out Your Phone Breaks the Experience | Marc Lotenberg, Dorsia

From hard-to-book restaurants to a global multicurrency wallet. Marc Lotenberg on designing friction out entirely. Book Ian for your event → iankhan.com | booking@iankhan.com SUMMARY Marc Lotenberg founded Dorsia, which began as an app for hard-to-get reservations and became a global wallet spanning crypto, blockchain, credit cards and wires. He explains why the goal is an experience where you never reach for your phone at all. KEY FINDINGS • Starting as an app for hard-to-book restaurants • Evolving into a global multicurrency wallet • Spanning crypto, blockchain, credit cards and wires • Why taking out a phone breaks the focus of an experience • Designing for a frictionless arrival rather than a faster checkout • Walking in and being recognised without any interaction • What that requires across payments infrastructure NOTABLE QUOTES "You take out your phone and type things in, and that breaks the focus of an experience." — Marc Lotenberg GUEST Marc Lotenberg, Founder, CEO & Chairman, Dorsia FULL TRANSCRIPT iankhan.com/futurist/marc-lotenberg-dorsia-frictionless-payments Recorded at the Future Investment Initiative, Riyadh, for The Futurist. ──────────────────── ABOUT IAN KHAN — AI KEYNOTE SPEAKER Most AI keynotes end with a better understanding. Mine end with a measured readiness score and a ninety-day plan. Your leadership team is assessed before the event, the room sees its own collective result live, and every attendee leaves with a ninety-day plan they helped build. Ev