We Are Automating on Top of Trust We Never Had | Tricia Wang

Institutions already had a trust problem. Then we handed them autonomy. Book Ian for your event → iankhan.com | booking@iankhan.com SUMMARY Tricia Wang works on human-centred technology and decentralised systems. She argues that agentic automation is being layered on top of institutions people already do not trust, and describes the movement to return choice at every layer of the stack. KEY FINDINGS • Existing trust deficits with centralised banking, finance and government • Automation being built on top of that deficit rather than repairing it • Choice between centralised and decentralised models at each layer • Educating institutions and enterprises, not just builders • Why the socialware layer matters as much as the software • Building an AI society people can actually trust • Working across the ecosystem rather than a single chain GUEST Tricia Wang, Human-Centred Technology FULL TRANSCRIPT iankhan.com/futurist/tricia-wang-trust-decentralised-ai Recorded at Consensus 2025 for The Futurist. ──────────────────── ABOUT IAN KHAN — AI & FINANCE KEYNOTE SPEAKER Most AI keynotes end with a better understanding. Mine end with a measured readiness score and a ninety-day plan. Your leadership team is assessed before the event, the room sees its own collective result live, and every attendee leaves with a ninety-day plan they helped build. Every year I interview more than 500 senior leaders on camera: scientists, operators, founders, regulators and investors. Those interviews become