The Technology Is There. What About the People? | Eman AlSuwaidi

Understanding how customers feel and what they expect, which no platform delivers. Book Ian for your event → iankhan.com | booking@iankhan.com SUMMARY Eman AlSuwaidi shifts the conversation from technology availability to the human question underneath it: how you deal with customers, understand their feelings and meet their expectations. She reflects on the global expertise convened and where the UAE is heading over the next five to ten years. KEY FINDINGS • Technology availability no longer being the constraint • Understanding how customers feel and what they expect • Expertise convened from across the world • AI as the most resonating topic at the summit • Time to think, reflect and act as part of the process • Where the UAE is heading over the next five to ten years • Embedding services into everyday citizen life FEATURING Eman AlSuwaidi FULL TRANSCRIPT iankhan.com/futurist/eman-alsuwaidi-people-not-technology Recorded at the World Government Summit, Dubai, for The Futurist. ──────────────────── ABOUT IAN KHAN — GOVERNMENT & PUBLIC SECTOR AI KEYNOTE SPEAKER Most AI keynotes end with a better understanding. Mine end with a measured readiness score and a ninety-day plan. Your leadership team is assessed before the event, the room sees its own collective result live, and every attendee leaves with a ninety-day plan they helped build. Every year I interview more than 500 senior leaders on camera: scientists, operators, founders, regulators and investors. Those interviews becom