Serbia Started Digital Transformation in 2017 | Mihailo Jovanovic

Seven years in, and now introducing AI chatbots to explain the services citizens already have. Book Ian for your event → iankhan.com | booking@iankhan.com SUMMARY Mihailo Jovanovic represents Serbia at the World Government Summit, exchanging knowledge on government digital transformation. He outlines the programme begun in 2017 and the plan to introduce AI chatbots giving citizens information about available digital services. KEY FINDINGS • Representing Serbia at the World Government Summit • Exchanging knowledge with UAE counterparts • Digital transformation begun in 2017 • Improving existing government digital systems • Introducing AI chatbots for citizen information • Explaining available digital services to the public • What seven years of transformation has produced FEATURING Mihailo Jovanovic, Serbia FULL TRANSCRIPT iankhan.com/futurist/mihailo-jovanovic-serbia-digital-transformation Recorded at the World Government Summit, Dubai, for The Futurist. ──────────────────── ABOUT IAN KHAN — GOVERNMENT & PUBLIC SECTOR AI KEYNOTE SPEAKER Most AI keynotes end with a better understanding. Mine end with a measured readiness score and a ninety-day plan. Your leadership team is assessed before the event, the room sees its own collective result live, and every attendee leaves with a ninety-day plan they helped build. Every year I interview more than 500 senior leaders on camera: scientists, operators, founders, regulators and investors. Those interviews become The Futurist and the a